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Our Customer Service Centre is open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Easter opening hours - our Customer Service Centre is open until 2pm Saturday 11 April and closed Friday 10 April, Sunday 12 April and Monday 13 April.

Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

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Board of Directors

Your Board is responsible for the overall leadership of your Society, acting always in the best interests of saving and borrowing members.


Gary Hoffman

Chair of the Board

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It’s a huge privilege to be Chair of a business that’s such an important part of the town where I was born and bred. I am proud to be part of the UK’s second biggest building society and the great value savings and mortgages we provide. As we are owned by our members, we can focus on doing the right thing for them without having to focus on profit, as others need to. I also chair the Nominations & Governance Committee and sit on both the Remuneration Committees. Close

Iraj Amiri

Independent Non-executive Director

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I am delighted to be part of a Society which focuses on meeting the needs of our members and on improving their financial wellbeing. I am proud of our mutual focus and privileged to be part of a team that demonstrates our CARES values on a daily basis. I am a member of the Risk Committee and I chair the Audit Committee which makes sure that the Society operates effective controls and delivers financial reporting which is fair, balanced and understandable. Close

Peter Ayliffe

Deputy Chair of the Board

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As Deputy Chair, I lead Board engagement with our employee forum, My Society, making sure that the views of colleagues are heard in the boardroom. I am delighted to hold this role as it supports our people in delivering great service to our members. I am a member of the Risk, Nominations & Governance and Remuneration Committees. In these roles I can make sure that we stay true to our low risk and low cost principles, so we can return as much value to our members as possible. Close

Andy Deeks

Product, Marketing & Strategy Director

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I have more than ten years’ experience at the Society. My role as Product, Marketing and Strategy Director is dedicated to finding ways to improve our products, services and communications to ensure they remain relevant for tomorrow, whilst staying true to our Members First principles. I am extremely grateful to be able to carry out my role at a member-focused organisation, with a mission and purpose that feels more relevant today than ever. Close

Catherine Doran

Independent Non-executive Director

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Since I joined four years ago, I have valued and supported the Society’s dedication to its members and colleagues. I am excited to contribute to the Society’s change agenda, our future plans will allow us to build new capabilities in order to ensure continued success. As a member of both the Risk and Remuneration Committees I can ensure that we respond well to the risks that we face and help shape the Society’s reward packages to motivate and retain our people. Close

Michele Faull

Chief Financial Officer

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Building societies offer important and much needed choice in the financial services sector and I am delighted to work at one which remains so true to its mutual heritage, consistently taking a long term member-focused approach. My role as Chief Financial Officer is to make sure we have enough capital and liquidity to remain safe and secure, and that we return as much value to members as possible whilst investing in our services and infrastructure. I also manage our financial reporting and our relationships with investors. Close

Peter Frost

Chief Operating Officer

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It is a great privilege to work in an organisation where everyone is focused on trying to do the right thing. As Chief Operating Officer I am responsible for the effective running of the Society, making sure that we deliver world class service. Working in a member-owned business, we focus on the things that really make a difference rather than being distracted by the requirements of shareholders. I lead IT and business change and our work on reducing the impact we have on the environment. Close

Jo Kenrick

Senior Independent Non-executive Director

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I am absolutely delighted to be part of a Society with a purpose that goes beyond just making money and one that is passionate about providing value and service to its members, in a way that sets it apart. I am the Senior Independent Director, a member of the Audit and Nominations & Governance Committees and I chair the Remuneration Committee, making sure that our reward strategies are fair and balance the needs of the Society and our members. Close

Shamira Mohammed

Independent Non-executive Director

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I was very keen to join the Board in 2019 because of the Society’s focus on delivering long term value to you, our members, through a simple, low cost business model. I am excited to help shape our transformation programme that will ensure we keep pace with technological developments and benefit members today and tomorrow. I am a member of the Audit Committee and, as a working executive, I bring current and relevant experience to help to ensure that we apply accounting judgements appropriately and report our results clearly. Close

Martin Stewart

Independent Non-executive Director

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I am proud to be a part of an organisation that puts its communities, across all of its locations, at the heart of everything it does. I am delighted that we are involved with Coventry’s City of Culture activity in what will be an exciting time for the city. I am a member of the Audit Committee and I chair the Risk Committee where I oversee our risk management and control environment, to make sure we remain a safe home for members’ savings, now and in the future. Close