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Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Easter opening hours - our branches and Customer Service Centre are closed Friday 10 April, Sunday 12 April and Monday 13 April.

All enquiries 0800 121 8899

Call costs explained

We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

Annual General Meeting - frequently asked questions

Why are you asking me to vote?
Coventry Building Society was founded in 1884. Since then, we’ve grown to over two million members. But what we do hasn’t changed – our mission remains to put members first in everything we do. And how we do it hasn’t changed - we consistently do the right thing for our members, our communities and our people. It’s how we’ve stayed strong from the start, and how we make sure we can keep serving you, and generations to come.
Do I have to vote?

You don’t have to, but we'd like you to. We'd like you to let us know how you think your Society is being run for you.

We've been one of the most successful building societies in the UK in recent years. We are financially strong, aiming to offer long-term value to savers and borrowers, backed-up by award-winning service. 

I’m second-named on our joint account and didn’t receive anything about this. Why?
Under the Society’s Rules, it is only the first-named member that is the ‘representative joint member’ and eligible to vote. This isn’t just the case for Coventry Building Society – all UK building societies operate in the same way. If you’d like to vote in future you could either open a savings account in your name and leave a minimum balance of £100 in it, or change the order of names on your joint account. 
You have sent out AGM information to a member who has recently passed away.
Where the account of a recently deceased member is set up on a 'Personal representative' basis (because the estate is still being organised) we’ll send a pack  addressed to the Personal Representatives as Personal Representatives do have voting rights on behalf of the deceased member.

If we’ve only recently been notified of the death, we may send a pack out in the deceased member's name. As the AGM campaign is one of our largest member mailings, we have to sort the data some weeks in advance and more recent changes to the member's record would not have been taken into account. We’re sorry about this and apologise if this causes any upset. If you contact us we will be able to confirm the details that we hold.
I don’t know who these people are on your Board – why should I vote for them?

The Board members are responsible for the direction of Coventry Building Society. They decide on our approach, set policy and make the Society’s management accountable.

These are the people appointed by members like you to direct the Society. The annual vote allows you to say whether you think they’re doing a good job.

How many votes do I get?
Only one vote per eligible member, even if you are both a saver and a borrower or have more than one account.
I’m eligible to vote but I haven’t received my AGM pack or an email about it.
Please talk to us – either visit your local branch or call us on 0800 121 8899 – and we'll look into this for you.
How many Board members can I vote for?
There are ten vacancies and ten candidates standing so you can vote for all of the candidates if you wish.
I want to know more about these Board members. Where can I go for more information?
You can see some information about our Board members here  . If you’d like to know more about the individual directors, you’ll be able to read more in our full Annual Report & Accounts available from 31 March 2020, including biographical information on each director, qualifications, committee memberships and attendance. 
These people are already on your Board. Why are you asking for us to vote for them again?
The directors are accountable to saving and borrowing members like you. They retire from the Board each year and are only re-appointed if enough members vote for them. By holding an AGM and sending information to members every year, you have the opportunity to have your say on how they’re running your Society.
I don’t want the Society to make a donation to The Royal British Legion when I vote.
There’s a tick-box online or on the form which allows you to opt out of the Society making the 10p donation on your vote.
I'm a PIBS holder. Do I get a vote?
Yes. Holders of Permanent Interest Bearing Shares (PIBS) are qualifying voters. If your PIBS are held in trust, we may already have sent voting information to the trustee.