Putting members first, Our members first principles

• We promise more than customer service; we promise member service
• We guarantee a fair deal for our members
• We listen to our members and act on what they say
• We treat members equally
• We support our members' communities

We promise more than customer service; we promise member service

All our members deserve the highest level of service, whether that's in one of our branches, on the phone to our award-winning Customer Service Centre or right here online. After all, you own the business - it's only right that you're treated that way.

We guarantee a fair deal for our members

We'll always try to be clear and honest, offering deals that give you consistently good value without any hidden catches. And as a mutual society, with no external shareholders to satisfy, we'll always have your interests at heart.

We listen to our members and act on what they say

You'll get plenty of opportunities to make yourself heard, whether it's at one of our regular member roadshows, through surveys, at the members' council or just during day-to-day contact. We're interested in knowing what you think - and just as importantly, if we can improve things, we will.

We treat members equally

All our accounts are available to new customers and existing customers on exactly the same terms. Every member who has a savings account or mortgage with the Coventry shares in our success through great value products. And whether you have £100 or £100,000 with us, you'll enjoy the same great service.

We support our members' communities

We believe we have a responsibility to support the communities in which our members live. Whether that's by raising money for good causes, offering more direct support to local organisations or simply by reducing our impact on the environment, we have a part to play.