Coventry Building Society – Security

Your account may provide you with a passbook, CashLink or debit cards and a PIN. These items provide access to your accounts for withdrawals, so it is very important that you keep them secure.

Follow this advice

Keep your passbook(s) safe. We may ask you for a signature as additional identification if you make a withdrawal from a passbook account.
Never let anyone know your PIN, do not let anyone watch you key it in, never write it down and don't quote it in any correspondence or over the telephone.
Never let anyone use your card on your behalf and make sure you keep it safe at all times.
Memorise your PIN and destroy the PIN advice.
Change your PIN regularly and make sure you avoid obvious combinations such as 1234.

If your card is lost or stolen, or you suspect that someone else knows your PIN you must let us know immediately. You can do this by contacting your local branch or by calling our 24 hour helpline on 0845 1221140. If you are contacting us from abroad call us on +44 2476 841255.

You can find out more about card fraud by visiting www.cardwatch.org.uk which is operated by the industry organisation APACS (Association for Payment and Clearing Services).

Coventry Building Society is authorised and regulated by the Financial Services Authority (FSA reference no: 150892 www.fsa.gov.uk). The Society is a member of the Building Societies Association. We introduce only to the Norwich Union Marketing Group, members of which are authorised and regulated by the Financial Services Authority. This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our telephone advisors are available: 8am to 8pm - Monday to Friday, 9am to 5pm - Saturday, 10am to 4pm - Sunday (Opening hours are subject to change on bank holidays). Calls cost 5p per minute, maximum for BT customers. Non-BT customers should contact their service provider as costs may vary. To maintain a quality service, we may monitor or record phone calls. Information correct as at 1st January 2008.