Depending on the type of card you have, you can access your money at any cash machine displaying the LINK, VISA or PLUS symbol in the UK or abroad, and if you have a debit card you can make purchases at retailers worldwide.
It's a convenient service, almost like having the cash in your pocket, but just as you wouldn't leave your money lying around, it is vital that you manage your card and PIN securely.
Similarly, you should also keep your account passbook secure, as this gives immediate access to the money in your account(s).
Please follow this advice:
- Keep your card safe at all times.
- Never write your PIN down and don't quote it in any correspondence or over the telephone.
- Never let anyone know your PIN, not even building society staff, and do not let anyone watch you type it in.
- Never let anyone use your card on your behalf.
- Memorise your PIN and destroy the PIN advice.
- Change your PIN regularly and make sure you avoid obvious combinations such as 1234 or 9999.
Lost or stolen cards
If your card is lost or stolen, or you suspect that someone else knows your PIN you must let us know immediately.
You can do this by contacting your local branch or by calling our 24 hour helpline on 0845 1221140. If you are contacting us from abroad call us on +44 2476 841255.
You can find out more about protecting yourself from card fraud by visiting www.cardwatch.org.uk which is operated by the industry organisation APACS (Association for Payment and Clearing Services).
