To help us continually improve our website, we collect non-personal data with cookies. Cookies tell us how you have navigated to and around our website. To find out more or if you wish to opt-out please view our Cookies policy.
Page content

Free Rapport security software

To help you stay safe online we've teamed up with the financial security experts at Trusteer to offer you security software, Rapport, to give you extra protection and peace of mind when entering your personal details online.

Compromised security

If you think you may have been a victim of fraud or that someone else has access to any of your security details, call us immediately on 0845 766 5522.

At a glance

Get protected with Trusteer Rapport

It's important to do everything you can to protect your personal information online. By downloading Trusteer Rapport security software you can be safe in the knowledge that you have an extra layer of protection on your computer to help keep your personal information safe.

Downloading Rapport is quick and easy. Simply click either the PC or Mac user 'Download button' and then follow the on screen instructions that will guide you through set up, including accepting the software's Terms and Conditions.

Some of the benefits of Trusteer Rapport

  • Rapport protects your personal details by securing communications between your computer and the website you are using
  • It provides reassurance that you are connected to a genuine website and not a fraudulent one
  • It gives you protection against malicious software fraudulently altering transaction details
  • It's compatible with most major anti-virus software and firewalls, and works alongside them to give you extra protection
  • Rapport is free, simple to download, and won't slow down your computer

To find out more about Trusteer Rapport, have a look through our How it works section, the FAQs section or visit Trusteer's website.

How it works

How Rapport works

Trusteer's Rapport security software helps to protect your personal details online by providing a 'secure tunnel' for data to pass between your computer and the website you are using.

This is particularly important when entering login credentials on financial websites, shopping sites and social networking websites and helps you to keep your personal details safe and secure.

Once you have downloaded Rapport onto your computer, it will help protect you whenever you log in to Online Services at the Coventry or use any other site that supports Rapport.

What it will look like on your computer

Once you have downloaded Rapport onto your computer, you will see the Rapport icon next to the browser address bar.

If the icon is green then your visit to a website is protected

Green icon - visit to a website is protected

If the icon is grey then your visit to a website is not protected

Grey icon - visit to a website is not protected

FAQs

To find out more about Trusteer Rapport, have a look through the questions below.

Why should I choose Rapport?

Rapport has been developed by Trusteer, who are one of the leading suppliers of this security software.

It's quick and easy to install, compatible with all major existing anti-virus software and firewalls, and once downloaded, it provides an extra layer of protection to help:

  • Protect your personal details
  • Safeguard your identity
  • Provide reassurance that you are connected to the Coventry website and not a fraudulent site
  • Provide protection against malicious software fraudulently altering transaction details

If your computer is infected with a Trojan or any other virus your connection to the Coventry will still be protected through the 'secure tunnel', if you have downloaded Rapport.

To find out more about the technical security features of the Rapport software have a look at the Trusteer website.

Will it work with my computer?

For information about Rapport's system requirements and supported browsers and operating systems please visit Trusteer's website.

If you use more than one computer, you will need to download Rapport on to each machine you use. You can download the software free, as many times as you need.

If you want to download Rapport onto a computer you use at work, you may need to contact your systems administrator for more help and advice, as some companies restrict your ability to download software onto their systems.

Does Rapport work with screen readers?

Yes, Rapport's latest version now supports screen readers, magnifying software or other assistive technologies.

Please note that you will have an option to install Rapport in screen reader compatibility mode.

How do I know that Rapport is working?

Once you have downloaded Rapport onto your computer you will see the Rapport icon next to your browser's address bar:

If the icon is green then your visit to a website is protected:

Green icon - visit to a website is protected

If the icon is grey then your visit to a website is not protected:

Grey icon - visit to a website is not protected

Will I be protected if I use other websites?

Once you have downloaded Rapport onto your computer, it will help protect you whenever you log in to Online Services at the Coventry or use any other site that supports Rapport. You can find out more about which other sites use Rapport and how to protect your visits to these sites by visiting the Trusteer website.

Will it slow down my computer?

You shouldn't notice any difference in your computer's performance. Your computer should work exactly as before, but with an added layer of protection. You can log in to Online Services and transact on your accounts as normal.

If you are experiencing performance issues with your computer, please contact Trusteer Support.

Do I need to update Rapport?

No, the software automatically updates in the background, so you don't have to do anything.

What do I do if I have a problem with Rapport?

Once you have downloaded Rapport, if you experience any problems please visit the Trusteer support site, where you'll find comprehensive help and advice about the software, and also be able to contact a support specialist directly by email at support@trusteer.com.

Will Rapport guarantee I will never have a virus?

As viruses are increasingly sophisticated, no protection software can offer an absolute guarantee against viruses. However, this is also the reason why protecting your computer with good security measures is such a recommended approach, and why we place such an importance on making Rapport available to all our customers who use our online services.

Where do I go if I'd like more information?

If you would like more information about the Rapport software or Trusteer simply go to www.trusteer.com

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our advisors are available Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, telephone self-service is available 24 hours a day, 365 days a year. Contact your service provider for details of call charges, as costs may vary. Find out why we use an 0845 number here. To maintain a quality service, calls made to and from Coventry Building Society may be monitored and recorded.