Get protected with Trusteer Rapport
It's important to do everything you can to protect your personal information online. By downloading Trusteer Rapport security software you can be safe in the knowledge that you have an extra layer of protection on your computer to help keep your personal information safe.
Downloading Rapport is quick and easy. Simply click either the PC or Mac user 'Download button' and then follow the on screen instructions that will guide you through set up, including accepting the software's Terms and Conditions.
Some of the benefits of Trusteer Rapport
- Rapport protects your personal details by securing communications between your computer and the website you are using
- It provides reassurance that you are connected to a genuine website and not a fraudulent one
- It gives you protection against malicious software fraudulently altering transaction details
- It's compatible with most major anti-virus software and firewalls, and works alongside them to give you extra protection
- Rapport is free, simple to download, and won't slow down your computer
To find out more about Trusteer Rapport, have a look through our How it works section, the FAQs section or visit Trusteer's website Opens new website in another window.
How Rapport works
Trusteer's Rapport security software helps to protect your personal details online by providing a 'secure tunnel' for data to pass between your computer and the website you are using.
This is particularly important when entering login credentials on financial websites, shopping sites and social networking websites and helps you to keep your personal details safe and secure.
Once you have downloaded Rapport onto your computer, it will help protect you whenever you log in to Online Services at the Coventry or use any other site that supports Rapport.
What it will look like on your computer
Once you have downloaded Rapport onto your computer, you will see the Rapport icon next to the browser address bar.
If the icon is green then your visit to a website is protected
If the icon is grey then your visit to a website is not protected
To find out more about Trusteer Rapport, have a look through the questions below.
Why should I choose Rapport?
Rapport has been developed by Trusteer Opens new website in another window, who are one of the leading suppliers of this security software.
It's quick and easy to install, compatible with all major existing anti-virus software and firewalls, and once downloaded, it provides an extra layer of protection to help:
- Protect your personal details
- Safeguard your identity
- Provide reassurance that you are connected to the Coventry website and not a fraudulent site
- Provide protection against malicious software fraudulently altering transaction details
If your computer is infected with a Trojan or any other virus your connection to the Coventry will still be protected through the 'secure tunnel', if you have downloaded Rapport.
To find out more about the technical security features of the Rapport software have a look at the Trusteer website Opens new website in another window.
Will it work with my computer?
For information about Rapport's system requirements and supported browsers and operating systems please visit Trusteer's website Opens new website in another window.
If you use more than one computer, you will need to download Rapport on to each machine you use. You can download the software free, as many times as you need.
If you want to download Rapport onto a computer you use at work, you may need to contact your systems administrator for more help and advice, as some companies restrict your ability to download software onto their systems.
Does Rapport work with screen readers?
Yes, Rapport's latest version now supports screen readers, magnifying software or other assistive technologies.
Please note that you will have an option to install Rapport in screen reader compatibility mode.
How do I know that Rapport is working?
Once you have downloaded Rapport onto your computer you will see the Rapport icon next to your browser's address bar:
If the icon is green then your visit to a website is protected:
If the icon is grey then your visit to a website is not protected:
Will I be protected if I use other websites?
Once you have downloaded Rapport onto your computer, it will help protect you whenever
you log in to Online Services at the Coventry or use any other site that supports
Rapport. You can find out more about which other sites use Rapport Opens new website in another window and how to protect your visits to these sites by visiting the Trusteer website.
Will it slow down my computer?
You shouldn't notice any difference in your computer's performance. Your computer should work exactly as before, but with an added layer of protection. You can log in to Online Services and transact on your accounts as normal.
If you are experiencing performance issues with your computer, please contact Trusteer Support Opens new website in another window.
Do I need to update Rapport?
No, the software automatically updates in the background, so you don't have to do anything.
What do I do if I have a problem with Rapport?
Once you have downloaded Rapport, if you experience any problems please visit the Trusteer support site Opens new website in another window, where you'll find comprehensive help and advice about the software, and also be able to contact a support specialist directly by email at firstname.lastname@example.org.
Will Rapport guarantee I will never have a virus?
As viruses are increasingly sophisticated, no protection software can offer an absolute guarantee against viruses. However, this is also the reason why protecting your computer with good security measures is such a recommended approach, and why we place such an importance on making Rapport available to all our customers who use our online services.
Where do I go if I'd like more information?
If you would like more information about the Rapport software or Trusteer simply go to www.trusteer.com Opens new website in another window