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We're always looking for ways to keep you and your money secure, so we've enlisted the help of the financial security experts at Trusteer. Their free Rapport security software provides additional protection against online fraud and identity theft.
It does this by confirming that you are on the genuine Coventry Building Society website and not a fake, it provides a 'secure tunnel' for data to pass between your computer and us.
It doesn't replace your existing security, but works alongside them to provide an additional layer of protection. Have a look at the list of compatible anti-virus and firewall software on the Trusteer support website.
To find out more about Trusteer and the Rapport software have a look through the questions and answers below or visit Trusteer's website.
Rapport has been developed by Trusteer, who are one of the world's leading suppliers of this security software.
It's quick and easy to install, compatible with all major existing anti-virus software and firewalls, and once downloaded it:
If your computer is infected with a Trojan or any other virus your connection to the Coventry will still be protected through the 'secure tunnel', if you have downloaded Rapport.
To find out more about the technical security features of the Rapport software have a look at the Trusteer website.
For more information about Rapport's system requirements and supported browsers and operating systems please visit Trusteer's website.
If you use more than one computer, you will need to download Rapport on to each machine you use. You can download the software free, as many times as you need.
If you want to download Rapport onto a computer you use at work, you may need to contact your systems administrator for more help and advice, as some companies restrict your ability to download software onto their systems.
Yes, Rapport's latest version now supports screen readers, magnifying software or other assistive technologies.
Please note that you will have an option to install Rapport in screen reader compatibility mode.
Once you have downloaded Rapport onto your computer you will see the Rapport icon next to your browser's address bar:
If the icon is green then your visit to a website is protected:
If the icon is grey then your visit to a website is not protected:
Once you have downloaded Rapport onto your computer, it will help protect you whenever you log in to Online Services at the Coventry or use any other site that supports Rapport. You can find out more about which other sites use Rapport and how to protect your visits to these sites by visiting the Trusteer website.
You shouldn't notice any difference in your computer's performance. Your computer should work exactly as before, but with an added layer of protection. You can log in to Online Services and transact on your accounts as normal.
No, the software automatically updates in the background, so you don't have to do anything.
Once you have downloaded Rapport, if you experience any problems please visit the Trusteer support site, where you'll find comprehensive help and advice about the software, and also be able to contact a support specialist directly by email at support@trusteer.com.
If you would like more information about the Rapport software or Trusteer simply go to www.trusteer.com
