At the Coventry your security is our prime concern, so we are always looking for ways to help you stay one step ahead of fraudsters. This is why we're offering free Rapport security software, from the financial security experts at Trusteer, to all our Online Services customers.
This software provides additional security to help protect you against online fraud and identity theft. It does this by identifying that you are on the genuine Coventry Building Society website and not a fake website, it then provides a ‘secure tunnel' for data to pass between your computer and the Coventry.
This protection is in addition to your anti-virus software and firewall, it doesn't replace them, but works alongside them to provide an additional layer of protection. You must therefore, keep your anti-virus software and firewall protection up-to-date. Have a look at the list of compatible anti-virus and firewall software on the Trusteer support website.
To find out more about Trusteer and the Rapport software have a look through the questions and answers below or visit the Trusteer support website.
Why should I choose Rapport? >>
Will it work with my computer? >>
Does Rapport work with screen readers? >>
How do I know if Rapport is working on my computer? >>
Will I be protected if I use other online banking sites? >>
Will it slow down my computer? >>
Do I need to update Rapport? >>
What do I do if I have a problem with Rapport? >>
Where do I go if I'd like more information? >>
Why should I choose Rapport?
Rapport has been developed by Trusteer, who are one of the world's leading suppliers of this security software.
It's quick and easy to install, compatible with all major existing anti-virus software and firewalls, and once downloaded it:
- Protects your personal details
- Safeguards your identity
- Provides reassurance that you are connected to the Coventry website and not a fraudulent site
- Provides protection against malicious software fraudulently altering transaction details
If your computer is infected with a Trojan or any other virus your connection to the Coventry will still be protected through the ‘secure tunnel', if you have downloaded Rapport.
To find out more about the technical security features of the Rapport software have a look at the Trusteer website.
PC Users - download now >>
Will it work with my computer?
Rapport will work with:
| Operating System | Browser |
|---|
| PC Users |
Windows XP (all editions) Windows Vista (all editions) Windows 7 (all editions) |
Microsoft Internet Explorer 6, 7 and 8 Firefox 2.0 to 3.5.x |
| Mac Users |
OS X v10.4 Tiger (Intel only) OS X v10.5 Leopard (Intel only) |
Firefox 3.0 to 3.5.x Safari 4.x |
If you use more than one computer, you will need to download Rapport on to each machine you use. You can download the software free, as many times as you need.
If you want to download Rapport onto a computer you use at work, you may need to contact your systems administrator for more help and advice, as some companies restrict your ability to download software onto their systems.
PC Users - download now >>
Does Rapport work with screen readers?
Currently, Rapport doesn't work with screen readers, if you try to install Rapport you may find you have to turn some of the features off on your screen reader. However, Trusteer are working on a version that will be compatible.
How do I know if Rapport is working on my computer?
Once you have downloaded Rapport onto your computer you will see the Rapport icon next to your browser's address bar:
If the icon is green then your visit to a website is protected:
If the icon is grey then your visit to a website is not protected:
PC Users - download now >>
Will I be protected if I use other online banking sites?
Once you have downloaded Rapport onto your computer, it will help protect you whenever you log in to Online Services at the Coventry or use any other site that supports Rapport. You can find out more about which other sites use Rapport and how to protect your visits to these sites by visiting the Trusteer website.
Will it slow down my computer?
You shouldn't notice any difference in your computer's performance. Your computer should work exactly as before, but with an added layer of protection. You can log in to Online Services and transact on your accounts as normal.
Do I need to update Rapport?
No, the software automatically updates in the background, so you don't have to do anything.
What do I do if I have a problem with Rapport?
Once you have downloaded Rapport, if you experience any problems please visit the Trusteer support site, where you'll find comprehensive help and advice about the software, and also be able to contact a support specialist directly by email at support@trusteer.com.
Where do I go if I'd like more information?
If you would like more information about the Rapport software or Trusteer simply go to www.trusteer.com
