Savings and investments FAQs, Using your account

There are a number of ways you can keep track of the interest rate paid on your account:

• By looking at the interest rates section on this website.
• By phoning our 24 hour telephone service on 0845 766 5522.
• By calling into one of our branches where current rates of interest are always on display.

If you telephone us about your account or use Online Services we will need to ask you for your security details. These will help us to identify you when we are not speaking to you face to face. If you have not already set up your Security Details please call us.

Please contact us as we may be able to offer you an alternative account to better meet your needs. If you still want to go ahead and close your account, you can do this by telephone, writing to us or by visiting one of our branches.

It is not possible to close your account online. Withdrawing the entire balance from your account online will not automatically close your account and you will continue to incur charges and accrue interest as appropriate.

Please write to us at the address below with details of the account and account holder, enclosing the original death certificate.

Coventry Building Society
FREEPOST CV24
Customer Service Centre - Investments
Coventry CV1 5BR

Your nominated account is the account you choose as the main destination for any withdrawals you make, or to pay interest to. You can select any account you hold with the Coventry, or any other UK based account you hold, as your nominated account.

The first time you make a withdrawal to your nominated account online we will send a letter to you to confirm the details of this account.

If you want to change your nominated account please contact us.

Please call us to change the interest frequency on your account. Subject to the type of account you hold we may only be able to arrange this for you if the type of account you hold is still available to new customers, or if your account is in the 14 day cooling-off period.

If you use Online Services simply login to update your phone number(s) and email address. If you do not use Online Services call us or visit your local branch to update your details.

If you need to notify us of a change of address please call us or visit your local branch. You can't notify us of a change of address online.

To add someone onto your savings account please contact our Customer Service Centre or visit one of our branches who will be able to advise you.

Please contact our Customer Service Centre or visit one of our branches.

Please contact our Customer Service Centre or visit one of our branches.