Savings and investments FAQs, Moving money around

Electronic payments

To arrange an electronic payment to your Coventry savings account or set-up a standing order payment to your Coventry account please use these details:

Coventry Building Society - HSBC, Corporation Street, Coventry
Sort Code: 40-63-01
Account number: Please quote the last eight digits of your account number

CHAPS payment or Telegraphic Transfer (your bank or building society may charge you for this service).

If you need to arrange a CHAPS payment or Telegraphic Transfer please use these details:

Coventry Building Society - HSBC, Corporation Street, Coventry
Sort code: 40-18-17
Account number: 51172859.
Reference: The full nine digits of your Coventry account number.

SWIFT

It may take up to 3 weeks for funds to be available in your Coventry account if sent by SWIFT. Your bank or building society may charge you for this service. If you are sending funds to your Coventry account from abroad using SWIFT, please use these details:

HSBC Coventry CV1 1QJ
SWIFT code: MIDLGB22
Sort code: 40-18-17
Account number: 51172859
Reference: The full nine digits of your Coventry account number.
IBAN number: GB88MIDL40181751172859 (An IBAN number is not always required)

To order a cheque from your account, please contact our Customer Service Centre or visit one of our branches. They will let you know if this service is available on your account and if so arrange for a cheque to be issued. Please have the details of the exact amount and the payee to hand when you get in touch.

If you are making a deposit by cheque please make it payable to whoever is named on the savings account.

Cheques should be made payable to the account holder, with the receiving account number and should be crossed 'Account Payee'. You do not need a paying in slip to make a cheque deposit.

Please post your cheque to:

Coventry Building Society
FREEPOST CV24
Customer Service Centre - Investments
Coventry CV1 5BR

Please note that FREEPOST is delivered by the Post Office as second class post.

When you pay a cheque into your account it will first appear in your 'Account balance' and start to earn interest immediately. Once the cheque is available for withdrawal it will appear in the 'Available balance' for your account. You can check both balances online when you login to Online Services.

Below is an example of how the Cheque Clearing Cycle works

Pay in cheque (start earning interest)		Cheque processed		Withdraw money*		Certainty of fate
Tuesday		Wed Thurs Fri Mon		Tuesday		end of Wednesday
Day 0		1     2     3     4		5		6

*Cheques paid into Coventry First, our current account, will be available for withdrawal one day earlier.

Industry minimum standards provide you with certainty that a cheque paid into your account is yours after 6 days ('certainty of fate').

Using the example above, the end of Wednesday, day 6, is the last day that a cheque paid into your account could be debited from your account without your permission.

There may be certain legal or other limited circumstances where these standards cannot be applied and where payment or non-payment of a credited cheque may be delayed or even prevented.

Your money will usually arrive at the receiving bank on the next business banking day (Monday - Friday excluding public holidays) after you instruct us. Future dated payments will be processed on the date you requested or if this is a non-business banking day we will process the payment on the next business banking day. Your account will be debited when we process your payment.

Internal transfers between Coventry accounts will normally be processed immediately. Your account will be debited when we process your payment.

Standing orders will be processed on the date you requested. If your payment is due on a non-business banking day we will send it on the next business banking day. Your account will be debited when we process your payment.

Direct Debits are only collected by the originator (that is the company you are making the payment to) on business banking days. If your payment is due on a non-business banking day the originator may choose to collect it on the next business banking day.

You can change or cancel a standing order online up to the business banking day before the payment is due to leave your account.

To cancel or change a Direct Debit you will need to contact the originator (that is the company you are making the payment to).

If you don't have access to our Online Services please contact our Customer Service Centre or visit one of our branches.

To set up a new standing order or regular transfer between Coventry accounts other than your own, please contact our Customer Service Centre or visit one of our branches.

Please remember Direct Debits can only be set-up by the company that you are making a payment to.

The available balance on your account is the balance available for you to withdraw. If you have a current account it will also include the value of your overdraft.

Your account balance is a running balance and anticipates any payments waiting to be credited or debited from your account.

For more information have a look at when will my cheque show on my account and be available for me to withdraw.

We will not be able to carry out your instructions if there are insufficient funds in the account at the time we process your transaction.

If this happens we will contact you by secure message or write a letter to you to tell you that we were unable to carry out your instructions.

You will incur a charge of up to £20 each time we are unable to carry out your instructions due to insufficient funds in your account. If you have asked for a Direct Debit to be paid from your account, you may incur multiple charges if the originator tries to claim the payment more than once.

Depending on your account you can add notice by either writing to us, visiting one of our branches or you can login to Online Services. Simply, provide details of the account and when you want the notice period to start.

If you do not recognise a transaction on your online statement or your paper statement, please contact us immediately.

Yes, if your CashLink (ATM)/Debit card has the PLUS logo on the back it can be used at cash machines abroad wherever you see the Visa or PLUS logo.

If you're planning a trip overseas, please phone us before you go, so that we can activate your card for the duration of your visit. You'll need to contact us no more than two weeks before you travel, with details of your destination(s) and the dates you'll be away.

If you do not tell us about your trip abroad, you will not be able to use your card and your transaction will be declined.

If you forget to contact us before you leave the UK, you can phone us using the contact number on the back of your CashLink (ATM)/Debit card.

This is an additional security measure to safeguard your card and prevent fraudulent transactions overseas.