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Identification requirements

Why we ask you to provide identification

We require proof of your name and address to open a new savings account. This is to protect you against the risk of identity fraud and also allows the Society to comply with money laundering regulations. We need to see your identification (ID) before we can open your account.

More about the documents you need to provide

You will need to provide two forms of ID for each account holder:

  • One item from group A, to confirm who you are
  • One item from group B, to confirm your name and address

ID can be used either to confirm who you are, or your name and address, not both. For example, you can't use a driving licence to confirm who you are, as well as your name and address. Please refer to the table below for suitable identification.

When you should provide original documents or certified copies

  • Providing ID in a branch
    If you are opening a new account at a branch then you must provide original documents to prove who you are and your name and address. Certified copies will not be accepted.

  • Providing ID by post
    If you are applying for a savings account over the phone or online and are posting your documents to us, we only accept certified copies where specified, as the Society cannot be held responsible if the originals are lost in the post. For other documents, such as utility bills, you need to post us the originals. ALL identification documents (both original and certified copies) will be returned to you.


Group A - one item to confirm who you are
Passport (UK or foreign) - current, valid and full - certified copy Blue badge parking permit - certified copy
Valid UK photocard driving licence (full or provisional) - certified copy DWP pension entitlement letter - current year - original document
Full old style driving licence (UK) - current, signed - certified copy Birth/adoption certificate - under 18 only - certified copy
EEA photocard driving licence - current - certified copy EEA member state identity card - certified copy
NHS medical card/document - which includes the holder's name, DOB and NHS medical number - under 18 only - original copy



Group B - one item to confirm your name and address
Utilities bill (i.e. gas, electricity, water) less than 3 months old and not printed off the internet - original document Cable/satellite/phone bill (excluding mobile phones) less than 3 months old and not printed off the internet - original document
Council/local authority tax bill - less than 12 months old and valid for the current year - original document Section 975 Tax Statement (not from Coventry Building Society) - original document
Valid UK photocard driving licence (full or provisional) - certified copy Local council tenancy agreement/rent book - original document
Full old style driving licence (UK) - current, signed - certified copy Solicitor's letter confirming recent house purchase - original document
Bank/building society statement less than 3 months old (not from Coventry Building Society) and not printed off the internet - original document NHS medical card/document - which includes the holder's name, DOB and NHS medical number - under 18 only - original document



Certified copies of identification for new savings and current accounts

Copies of your original documents should have been certified within the last 12 months using the following words - 'I confirm that I have seen the original document'. The certifier must sign their name and include the following details - full name, profession, business address (where applicable), phone number and date.

The person certifying should be in current employment, but we will also accept certification from a person who has retired (unless the list below specifically indicates that the person should still be serving), provided they still hold the qualification (and are a member of the relevant institute). The person certifying must not be related to you in any way e.g. spouse, partner, sibling, parent, child or in-law, and they must not be named as a joint account holder/borrower on your mortgage. You cannot certify your own identification.

Who can certify documents?

Copies of original documents can only be certified by one of the following:

  • Legal professional (Solicitor registered in England & Wales, Northern Ireland or Scotland, Barrister registered in England & Wales, Northern Ireland or Scotland or Notary Public registered in any country)
  • Qualified Accountant (registered with either ICAEW, ICAS, CAI, ACCA, CIPFA or CIMA)
  • Public Sector Official (serving Officer of the Armed Services, serving Police Officer, teacher in current employment)
  • Medical professional (Doctor registered with the General Medical Council, Dentist registered with the relevant national professional body)
  • Post Office Official (Person authorised under the Post Office Document Certification Service)
  • Embassy Official (An Embassy, consulate or high commission officer in the country of issue of the relevant document)
  • Other (Local Government Councillor, Member of Parliament, Bank Manager, Building Society Manager or Minister of Religion)

If you have a non-UK passport, this must be certified by a UK bank or building society manager, solicitor or embassy official only.

ID requirements when opening an account on behalf of someone else

If you are an adult opening an account on behalf of a child, you will also need to produce identification for yourself. Please download a copy of our Children's Account Opening Guide (PDF 2.7MB) Opens in a new window.

If you are opening an account under a Power of Attorney, you will need to provide identification for all attorneys named on the savings account, as well as the donor.

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk Opens new website in another window). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.