Benefits of our online service

You can produce a fully compliant KFI for any of the products offered by Coventry Mortgages or Godiva Mortgages.

Our KFI system has an in-built product filter to help you identify those products that best meet the needs of your client. Our automatic cascade systems mean that you are presented with a choice of products for your client, from either the Coventry Mortgages or Godiva Mortgages ranges.

You can split your client's mortgage loan between payment type. You can also add an additional element to the main loan, for example to fund home improvements.

You can retrieve the KFI's you've created for your client at any time resuming the case or going back and amending the details to produce a new KFI.

AIP is available as a first check to indicate if your client meets our lending criteria. If our lending criteria is met, we'll then carry out a full online credit history check using third party credit scoring data.

An AIP does not secure the mortgage scheme. Once you receive an 'acceptance' for an AIP you must convert it to a full application.

You can move straight through from the AIP stage to application submission without having to re-enter your client's details.

Your online application is submitted directly to the Intermediary support team. By submitting your application online you'll benefit from a faster underwriting service and quicker turnaround to offer stage.

If you've already gone through an online AIP for your case you won't have to re-enter all of your client's details. You can also save your client's application at any stage and return to it later, using your unique Case ID number.

Once your application is submitted, our case tracking service will keep you up to date with the progress of your client's case through underwriting. Live updates are available, detailing any outstanding documents on a case, as well as our lending decision at the end of the process.

You can review your payment statements online. We'll also send you an email reminder each time a payment is credited to your bank account.

Coventry secure mail enables you to send and receive emails knowing that the content and any attachments are transmitted securely.

Coventry secure mail works by sending you an encrypted email. By encrypting the email we can be sure that it can only be read by you. The message is automatically de-crypted when you click on the link embedded in the email. You will not need to install any software on your systems to use our secure mail service.

We strongly recommend that you use this service to communicate with us about your clients and mortgage cases. You can also use this service to send us copies of scanned documents.

The Coventry secure mail service we provide is managed using the Voltage SecureMail system. This is a third party system that we manage and make available to you free of charge.

You can only use our secure mail service to contact people within the Society, to email addresses ending in @thecoventry.co.uk or @coventrybuildingsociety.co.uk. You cannot use it to send secure messages to an email address outside the Society.

Sign up for our secure mail service now.