Last update:
21/10/21
09:23
Our service levels are all based on a working week, Monday to Friday 9am - 5pm.
Offer turnaround
The offers issued in the last five working days took an average of:
11 DAYS
No applications are excluded and we measure the time from when we receive the application to when it's offered.
AIPs referred
We are currently working on referred AIPs from the:
SAME DAY
We confirm the majority of our AIP decisions immediately through our online system. When an AIP is referred we'll aim to process it on the same day, when it's received before 3pm.
Document processing
We are currently processing documents received from:
20/10/21TO21/10/21
We'll always show the date of the oldest document waiting to be worked on.
Call waiting
Our average call waiting time on the previous working day was:
NEW ENQUIRIES
111
secsCASE UPDATES
22
secsOur call waiting times are displayed in seconds and reflect the average time that intermediaries waited for us to answer their calls.
Valuation instruction
We are currently instructing valuations on:
DAY 1
As a standard we instruct a valuation immediately (on receipt of an application fee, if applicable).
