Our 7 pledges to you
We're setting the standard in intermediary lending.
Our 7 unique pledges demonstrate our unrivalled commitment to the sector which no other lender can match.
Pledge 1 - All direct mortgage products available to intermediaries
We will give your clients access to the full new business product range available to our direct customers.
Pledge 2 - No dual pricing between channels
We make sure your clients don't pay more than our direct customers for the same products.
Pledge 3 - No cross-selling to your clients
We understand that they're your clients, not ours. We will not market any other products to your clients. At maturity we will refer them back to you to discuss their options.
Pledge 4 - At least 2 days' notice of product withdrawal
We will email you 2 working days in advance of any product closure to allow you time to consult with your clients and submit their application.
Pledge 5 - No overhanging early repayment charges
We will not lock your clients in beyond the benefit period of any mortgage deal.
Pledge 6 - No linked products
We do not insist your clients take out insurance or any other product as a condition of the mortgage sale.
Pledge 7 - All products available to existing customers
We allow existing customers to change to any of our new business products at any time.
