Your clients expect the best from you - they rely on you for excellent advice and service, and to move their mortgage forward. So why should you expect anything else from us?
As an intermediary you're an integral part of our business - one we value highly. We're here to offer you a dedicated service committed to providing a range of products for your clients. With our online case submission system and standalone affordability calculator you can obtain a DIP before progressing to full application - so you can ensure you place your client's case with a suitable lender.
With a team of field and telephone BDMs covering the UK, plus your support teams just a phone call away on 0800 121 7788, we're ready to support you with your day-to-day business and provide you with fast and accurate information when you need it most.
Our unique four pledges demonstrate our business principles and our dedication to you and the intermediary market.
Fairer Finance is an independent organisation that aims to create a fairer financial services market for all consumers. They encourage lenders like us to improve the quality of our customer service based on four qualities:
And we're proud to be top of their tables and of our gold status award - for two years in a row.
Find out more about our Fairer Finance award.
Darin is Distribution Director for Coventry Building Society.
He has over 25 years' experience in the building society sector, spanning senior roles in customer service, sales and operational management.
As Head of Intermediaries, Kevin leads a team of over 100 people, field and telephone based. He is responsible for the intermediary distribution strategy and all key partner relationships.
With over 25 years' of intermediary experience, Kevin has worked in life assurance and broking and more latterly has held senior sales roles with major financial organisations.
As Corporate Relationship Manager, Jonathan is responsible for building and managing relationships with some of our biggest partnerships. Jonathan has been in financial services since 2000, supporting the broker community as a BDM. He has been with the Society since 2008.
As Corporate Relationship Manager, Ben manages relationships with our Corporate Partners. Bringing a wealth of industry experience having worked in the industry since 1998, Ben joined the Society in 2012 as a BDM covering the Severn Valley area from South Wales to Bristol and has managed one of our BDM teams.
Also a Business Development Team Manager, Claire supports over 850 intermediary partners in Scotland, Wales and the North of England – by managing a team of field BDMs.
Before joining the Society, Claire worked for a number of major financial institutions. She has 25 years’ experience in financial services, working in both the consumer and business-to-business sectors.
Keith is Senior Intermediary Development Manager, with responsibility for ensuring a first class telephone and administration service to all our intermediaries. Keith has worked within mortgages for over 25 years and for the Society since 1996.