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Secure mail service

Coventry secure mail enables us to use email to send and receive information knowing that the content and any attachments are transmitted securely.

Coventry secure mail works by sending you an encrypted email. By encrypting the email we can be sure that it can only be read by you. The message is automatically de-crypted when you click on the link embedded in the email. You will not need to install any software on your systems to use our secure mail service.

We strongly recommend that you use this service to communicate with us about your clients and mortgage cases. You can also use this service to send us copies of scanned documents.

The Coventry secure mail service we provide is managed using the Voltage SecureMail system. This is a third party system that we manage and make available to you free of charge.

You can only use our secure mail service to contact people within the Society, that is to email addresses ending in @thecoventry.co.uk or @coventrybuildingsociety.co.uk. You cannot use it to send secure messages to an email address outside the Society.

Signing up for the service >>
Password set-up >>
Recovery question >>
Forgotten password >>
Opening a mail you've received >>
Replying to a mail you've received >>
Creating a new mail message >>
Sending attachments using secure mail >>
Can't send or receive any secure mail from the Coventry? >>

Signing up for the service

To sign-up for our secure mail service please go to https://www.securemail.thecoventry.co.uk/login

You will see a screen that looks like this:

Enter your email address and click on 'sign in'
Sample of secure mail screen

If your email address has not already been registered for the Coventry secure mail service you will see a screen like this, asking you to set-up your account.

Type in your name then choose a password and recovery question and answer
Sample of secure mail screen

Once you have completed this process you will be able to send and receive messages securely from us, using this service.

Password set-up

The password you set up for secure mail should be at least six characters long. You can change it whenever you like by following the link 'Forgot your password or need to change it' on the secure mail login page.

Recovery question

To set-up a recovery question simply pick a question from the list on screen and then type in your answer. The recovery questions will enable you to re-set your password if you forget it.

Forgotten password

If you have forgotten your password simply click on the link that says 'Forgot your password or need to change it?' on the secure mail login page. Once you have answered your recovery question you can set-up new passwords there and then.

If you can't remember your recovery question please email helpdesk@thecoventry.co.uk with details of the email address you registered with us. We will re-set your secure mail access and reply to you by email asking you to set up new passwords and a new recovery question.

Opening a mail you've received

Each time we send you a secure mail you will receive an email from us with an attachment. Just click on the attachment to open up the secure mail service, enter your password and your secure mail message will be displayed on your screen.

Replying to a mail you've received

You can reply to a secure mail we have sent to you by clicking on reply (or reply all if there was more than one person copied in). Please remember that you can only use secure mail to reply to addresses registered at thecoventry.co.uk. You can send a copy of your reply to your own mailbox by clicking on the 'Copy me' link.

Creating a new mail message

To create a new secure mail and send it to us go to https://www.securemail.thecoventry.co.uk/login

You will be asked to enter your password to login to the secure mail service. Once you have logged in you can create a secure mail and send it to any address registered at thecoventry.co.uk.

We would recommend you save this address to your favourites to make it easier to access each time you need to contact us.

Sending attachments using secure mail

You can attach documents in any standard format (eg word, excel, pdf, html, jpg) and send them to us securely. We would however ask that you respect our systems and do not send documents over 10mb as we will reject these.

Can't send or receive any secure mail from the Coventry?

In some rare instances it is possible that your IT set-up will not allow you to receive secure mail messages from us.

The most usual cause is that the firewalls you use to protect your systems are set-up to reject this type of communication. We recommend that you configure your firewall settings or white-list to allow https access to domain www.securemail.thecoventry.co.uk

If you continue to have trouble receiving our secure mail please contact our Intermediary Support Team on 0845 7573612 and they will arrange a referral to our Technical Helpdesk. They may ask to speak to whoever is responsible for your IT.

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