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Home and Landlor Insurance

We're in the process of changing our home insurance provider. Read more about what to expect as an existing customer and why property insurance is important.

Get in touch

If you've got any questions call us on
0800 121 8899

You have an existing policy and have already received a letter from us

We're changing our home insurance provider to Legal & General. We'll need to pass on your details to them so they can contact you and offer you a new policy. We need your consent to pass these details on, and we'll assume you're ok with this unless we hear from you. Call us on 0800 121 8899 before 18 November if you don't want us to pass your details on.

During November and December 2016, Legal & General will attempt to contact you to offer you a new policy and arrange set up of new payment details. If you don't arrange this with them, or another provider, before your policy is due for renewal on 1 Jan 2017 you will be uninsured from this date.

We have worked with Legal & General to ensure that the cover that they will offer you will be greater than your existing policy and at a lower premium than you last paid.

Please remember, it is a condition of your mortgage that you have adequate insurance.

You have an existing policy and haven't received a letter from us

If you haven't received a letter from us, your insurance remains unchanged and we'll be in touch shortly before the change of provider affects you.

In the meantime, if you have any questions please call us on 0800 121 8899.

Claims and queries

You can continue to make claims under your current policy where the date of loss is before your renewal date by calling Arthur J. Gallagher (UK)'s claim number 0800 496 4035. If you take out a policy with Legal & General and you have a claim, you should contact them directly.

Existing claims are handled by Arthur J. Gallagher (UK) and they will continue to handle the claim until it's resolved.

See below for the contact numbers for existing home and contents insurance policies and landlord insurances policies:


Arthur J. Gallagher
Home and Landlord insurance

(Administered by Arthur J Gallagher (UK))

Claims: 0800 496 4035 (24 hours)

Queries: 0800 496 4036 (Mon-Fri 9am-8pm, Sat 9am-12 noon)

Domestic helpline

(Administered by Aria Assistance)

This is a free and confidential service included in your insurance.

Helpline: 0370 350 5813 (24 hours)

Domestic emergency

(Administered by Aria Insurance Services Limited)

An additional premium is paid for this cover. Please check your insurance schedule to see if you have this cover.

Claims and queries: 0344 770 1067 (24 hours)

Legal expenses policy

(Administered by Arc Legal Assistance Limited)

An additional premium is paid for this cover. Please check your insurance schedule to see if you have this cover.

Claims and queries: 0370 350 1734 (24 hours)

Legal advice help line

(Administered by Arc Legal Assistance Limited)

This is a free and confidential service included in your insurance.

Helpline: 0370 350 1734 (24 hours)

Legal & General
Legal & General insurance enquiries Home      0370 060 1080
Landlord  0370 900 5578
Legal & General insurance claims Home      0370 060 1080 (24 hour)
Landlord  0370 900 5565 (24 hour)

Home legal and tax helpline

(provided by DAS Legal Expenses Ins Co Ltd)

Home and landlord 0370 050 0962 (24 hour)
Home emergency cover

(only applies if shown on your policy schedule) Underwritten by Inter Partner Assistance SA (IPA)

Home      0800 975 4882 (24 hour)
Landlord  0800 072 4680 (24 hour)
Home insurance policy only

Home domestic emergency helpline (provided by AXA Assistance)

0370 408 9103
Home insurance policy only

Home family legal protection (provided by DAS Legal Expenses Ins Co Ltd)

0370 050 0962
Landlord insurance policy only

Legal expenses, rent guarantee and eviction of squatters (if selected) (provided by DAS Legal Expenses Ins Co Ltd)

0370 050 1576 (24 hour)
Calls may be recorded and monitored. Call charges will vary for 03 numbers.

Why you need home insurance

Under the conditions of your mortgage it's your responsibility to ensure you have sufficient buildings cover to protect your home - different policies offer a variety of cover depending on the level of protection you need. Contents insurance is also an option which covers your household goods and personal possessions. Suitable home insurance will help make sure you don't suffer significant financial shocks as a result of damage caused by specific events.

Home insurance cover varies by individual policy and provider and is subject to certain eligibility criteria. Your personal insurance needs will also vary over time, therefore it's wise to regularly review the cover you have in place to make sure the policy is still suitable for your needs. If there is a change to or in your home, you should ensure the cover you have in place remains appropriate.

Important when getting a quote

It's important when you get a quote, that you answer all questions fully and truthfully. Quotes will be provided based on the information you provide, this must be accurate to be able to make a meaningful comparison and to ensure the cover fits your needs. Insurers will also rely upon this information when assessing a claim.

Don't forget to check any new policy carefully before cancelling your existing cover to ensure you don't find yourself in a position with insurance that doesn't suit your needs. This is especially important if you have been unfortunate enough to have made claims or suffered losses.

The administration of Coventry Home Insurance including subsequent renewals is undertaken by Arthur J Gallagher (UK), which is a trading name of Heath Lambert Limited.

The Home Insurance policy is underwritten from a panel of insurers. Details of the insurer applicable to this insurance are stated within your policy schedule.

The Legal Expenses policy is arranged by Arthur J Gallagher (UK), underwritten by Inter Partner Assistance SA and administered by Arc Legal Assistance Limited.

The Domestic Emergency policy is arranged by Arthur J Gallagher (UK), underwritten by Great Lakes Reinsurance (UK) SE and administered by Collinson Insurance Services Limited.

Coventry Building Society, all panel insurers and Great Lakes Reinsurance (UK) PLC are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Inter Partner Assistance in the UK is a branch of Inter Partner Assistance SA ('IPA'). IPA is authorised by the Belgian National Bank and subject to limited regulation by the Financial Conduct Authority in the UK.

Arthur J Gallagher (UK), Collinson Insurance Services Limited and Arc Legal Assistance are authorised and regulated by the Financial Conduct Authority.

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk Opens new website in another window). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.