Claims and queries
If you have a query regarding your policy or would like to make a claim, simply call the relevant number shown in the table below. And if you are making a claim please have your policy number to hand, it'll help speed things up.
| Telephone numbers for Home and Contents insurance |
|
| Home and Contents insurance
(Administered by Heath Lambert Insurance Services) |
Claims: 0845 7554422 (24 hours) - If for any reason this number is unavailable please call 01403 321250
Queries: 0845 3665500 (Mon-Fri 9am-8pm, Sat 9am-12 noon)
|
| Domestic helpline
(Administered by Europ Assistance Holdings Limited) |
This is a free and confidential service included in your insurance. Helpline: 0870 350 5813 (24 hours) |
| Domestic emergency
(Administered by Europ Assistance Holdings Limited) |
An additional premium is paid for this cover. Please check your insurance schedule to see if you have this cover.
Claims and queries: 0844 770 1067 (24 hours) |
| Legal expenses policy
(Administered by Arc Legal Assistance Limited) |
An additional premium is paid for this cover. Please check your insurance schedule to see if you have this cover.
Claims and queries: 0870 350 1734 (24 hours) |
| Legal advice help line
(Administered by Arc Legal Assistance Limited) |
This is a free and confidential service included in your insurance.
Helpline: 0870 350 1734 (24 hours) |
The selling and administering of Coventry Home Insurance is undertaken by Coventry Building Society and Heath Lambert Insurance Services (HLIS), which is a trading name of Heath Lambert Ltd (HLL). The home insurance policy is underwritten from a panel of insurers, these being certain underwriters at Lloyd's of London, Groupama and Ageas Insurance Limited.
The Legal Expenses policy is arranged by HLIS, administered by Arc Legal Assistance Ltd and underwritten by Inter Partner Assistance SA.
The Domestic Emergency policy is arranged by HLIS, administered by Europ Assistance Holdings Limited and underwritten by Europ Assistance Insurance Limited.
Coventry Building Society, Heath Lambert Limited, all panel insurers, Arc Legal Assistance Limited, Inter Partner Assistant SA, Europ Assistance Insurance Limited and Europ Assistance Holdings Limited are all authorised and regulated by the Financial Services Authority (FSA).
