Claims and queries
If you have a query regarding your policy or would like to make a claim, simply call the relevant number shown in the table below. If you are making a claim it would speed things up if you have your policy number to hand.
Telephone numbers for Home and Contents insurance
Home and Contents insurance – administered by Heath Lambert Insurance Services
Claims no: 0845 7554422 (24 hours)
Queries no: 0845 3665500 – (Mon-Fri 9am-8pm, Sat – 9am-12 noon)
Domestic helpline – this is a free and confidential service included in your insurance. (Administered by Europ Assistance Holdings Limited)
Helpline no: 0870 350 5813 (24 hours)
Domestic emergency – an additional premium is paid for this cover. Please check your insurance schedule to see if you have this cover. (Administered by Europ Assistance Holdings Limited)
Claims and queries no: 0844 770 1067 (24 hours)
Legal expenses policy – an additional premium is paid for this cover. Please check your insurance schedule to see if you have this cover. (Administered by Arc Legal Assistance Limited)
Claims and queries no: 0870 350 1734 (24 hours)
Legal advice help line – this is a free and confidential service included in your insurance. (Administered by Arc Legal Assistance Limited)
Helpline no: 0870 350 1734 (24 hours)
Telephone numbers for Landlord insurance
Landlord insurance – administered by Heath Lambert Insurance Services
Claims no: 0845 7554422 (24 hours)
Queries no: 0845 0000248 – (Mon-Fri 9am-8pm, Sat – 9am-12 noon)
Domestic helpline – this is a free and confidential service included in your insurance. (Administered by Europ Assistance Holdings Limited)
Helpline no: 0870 350 5813 (24 hours)
Legal expenses and rent guarantee – an additional premium is paid for this cover. Please check your insurance schedule to see if you have this cover. (Administered by Arc Legal Assistance Limited)
Claims and queries no: 0844 770 1068 (24 hours)
Legal advice help line – this is a free and confidential service included in your insurance. (Administered by Arc Legal Assistance Limited)
Helpline no: 0870 350 1734 (24 hours)
Home and contents insurance
The selling and administering of Coventry Home Insurance is undertaken by Coventry Building Society and Heath Lambert Insurance Services (HLIS), which is a trading name of Heath Lambert Ltd (HLL). The home insurance policy is underwritten from a panel of insurers, these being certain underwriters at Lloyd's of London, Groupama and Fortis.
The legal expenses policy is arranged by HLIS, administered by Arc Legal Assistance Ltd and underwritten by Inter Partner Assistance SA.
The Domestic Emergency policy is arranged by HLIS, underwritten by Europ Assistance Insurance Limited and administered by Europ Assistance Holdings Limited.
Coventry Building Society, Heath Lambert Limited, all panel insurers, Arc Legal Assistance Limited, Inter Partner Assistant SA, Europ Assistance Insurance Limited and Europ Assistance Holdings Limited are all authorised and regulated by the Financial Services Authority (FSA).
Landlord insurance
The selling and administering of Coventry Landlord Insurance is undertaken by Coventry Building Society and Heath Lambert Insurance Services (HLIS), which is a trading name of Heath Lambert Limited (HLL). The Landlord insurance policy is underwritten by certain underwriters at Lloyd's of London.
The rent guarantee and legal expenses policies are arranged by HLIS, administered by Arc Legal Assistance Limited and underwritten by Inter Partner Assistance SA.
Coventry Building Society, Heath Lambert Limited, certain underwriters at Lloyd's of London, Arc Legal Assistance Limited and Inter Partner Assistance SA are all authorised and regulated by the Financial Services Authority (FSA).
