Once your account is open

How do I keep track of the interest rate on my savings?
Why do I need to set up Security Details?
What if I change my mind about my new Coventry account?
How do I close my account?
What do I do if a relative with a Coventry account has died?
What is my "nominated account" and how can I change it?
How do I register to claim tax-free interest on my savings?
How can I change the frequency of interest payments on my account, for example from monthly to annually?
How do I update my personal details?
How can I add someone else onto my savings account?
How do I make an over-payment on my mortgage?
How do I find out the balance owing on my mortgage?

How do I keep track of the interest rate on my savings?

There are a number of ways you can keep track of the interest rate paid on your account:

By looking at the interest rates section on this website.
By phoning our 24 hour telephone service on 0845 7665522.
By calling into one of our branches where current rates of interest are always on display.

Why do I need to set up Security Details?

If you telephone us about your account or use Online Services we will need to ask you for your Security Details. These will help us to identify you when we are not speaking to you face to face. If you have not already set up your Security Details please call us.

What if I change my mind about my new Coventry account?

If you decide your new Coventry savings or current account is not right for you, for whatever reason, you can close it within 14 days of your first deposit without incurring a penalty. Please contact our Customer Service Centre or visit one of our branches.

How do I close my account?

Please contact us as we may be able to offer you an alternative account to better meet your needs. If you still want to go ahead and close your account, you can do this by telephone, writing to us or by visiting one of our branches.

It is not possible to close your account online. Withdrawing the entire balance from your account online will not automatically close your account and you will continue to incur charges and accrue interest as appropriate.

What do I do if a relative with a Coventry account has died?

Please write to us at the address below with details of the account and account holder, enclosing the original death certificate.

Coventry Building Society
FREEPOST CV24
Customer Service Centre - Investments
Coventry CV1 5BR

What is my "nominated account" and how can I change it?

Your nominated account is the account you choose as the main destination for any withdrawals you make, or to pay interest to. You can select any account you hold with the Coventry, or any other UK based account you hold, as your nominated account.

The first time you make a withdrawal to your nominated account online we will send a letter to you to confirm the details of this account.

If you want to change your nominated account please contact us.

How do I register to claim tax–free interest on my savings?

To receive interest on your savings without tax being deducted please complete a HMRC form R85 and post it to us. You can download the HMRC form R85 here.

You can use this form to register up to 2 Coventry accounts at a time. If you want to register more accounts please complete an additional form. The form only applies to a single customer so, if you want to register a joint account holder to receive interest without tax deducted they will need to complete a separate form and send it to us.

Once completed please return the form to us at:

Coventry Building Society
PO BOX 600
Coventry
CV3 9YR

To check if you are eligible to receive interest on your savings without tax being deducted please visit the HMRC website at www.hmrc.gov.uk. If you need any advice about tax please contact your Tax office - we cannot advise you about taxation issues.

How can I change the frequency of interest payments on my account, for example from monthly to annually?

Please call us to change the interest frequency on your account. Subject to the type of account you hold we may only be able to arrange this for you if the type of account you hold is still available to new customers, or if your account is in the 14 day cooling-off period.

How do I update my personal details?

You can update your phone numbers and email address online. To do this login and go to 'Your Personal Details'.

If you need to notify us of a change to your address please call us, write to us or visit one of our branches.

How can I add someone else onto my savings account?

To add someone onto your savings account please contact our Customer Service Centre or visit one of our branches who will be able to advise you.

How do I make an over-payment on my mortgage?

Please contact our Customer Service Centre or visit one of our branches.

How do I find out the balance owing on my mortgage?

Please contact our Customer Service Centre or visit one of our branches.

Coventry Building Society is authorised and regulated by the Financial Services Authority (FSA reference no: 150892 www.fsa.gov.uk). The Society is a member of the Building Societies Association. This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our advisors are available Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, telephone self-service available 24 hours a day, 365 days a year. Contact your service provider for details of call charges, as costs may vary. To maintain a quality service, calls made to and from Coventry Building Society may be monitored and recorded.