Before you call us
- Have your account number (s) and Telephone PIN to hand.
- If you have a Grid Card please have this available as it may be required for some transactions.
- Please remember to speak clearly and slowly repeating the word or phrase that’s right for you.
- If you call us from a mobile phone whilst on the move, our services may not be as clear.
Lost or stolen cards
You can report a lost or stolen CashLink or Debit card 24 hours a day, 365 days a year.
Phone 0845 766 5522
Using our telephone service
Once you have received your Telephone PIN, please keep this safe as you will need this when you call us.
When using your Telephone PIN for the first time, just follow the four simple steps below:
Dial 0845 766 5522
From overseas dial +44 24 7655 5255Confirm who you are
You will be asked for your account number, followed by your date of birth. You can either key in this information or say it.Select a service
Select a service by listening to the options and then say the word or phrase that’s right for you. If you know the service you want, you can interrupt at any time by saying the phrase, for example: "transfer money, "account balance", "interest rate".Enter your Telephone PIN
Once you’ve selected the service you want, you will be asked to key in your Telephone PIN. If this is the first time you have used your PIN, you will be asked to change it to one that you choose, and only you know.
Why not find out more about the most popular self-service options that you are able to use, and the additional services that are available to you for when you need to talk to an advisor.
