Telephone security

Your Telephone PIN is specific to you. Joint account holders each have their own Telephone PIN.
Never write down or tell anyone your Telephone PIN or your Coventry password.
If someone else knows your Telephone PIN or Coventry password, let us know immediately.
Never provide your Telephone PIN or whole Coventry password to anyone. Our advisors will never ask for your Telephone PIN or whole password.
Be aware of your surroundings, if someone can hear you then always use your keypad to key in your details.

Telephone service launched

Managing your money at the Coventry is easy. Our Customer Service Centre is open seven days a week, and our advisors are available Monday to Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-4pm.

However, we know there are occasions when you simply want to check your balance, find out your interest rate or carry out simple transactions on your account at a time that suits you.

We have now launched our 24 hour self-service option, which means that you can call us anytime, 365 days a year.

So that you can use this new service securely, you'll need to use your Telephone PIN. The first time you phone us, you will be asked to change your PIN to a number of your choice.

If you don't already have a Telephone PIN and would like to use our new telephone services, just give us a call and we will be happy to arrange this for you.

So why not find out more about using our 24 hour service, the most popular self-service options that you can use, and the additional services that are available to you for when you need to talk to an advisor.

Coventry Building Society is authorised and regulated by the Financial Services Authority (FSA reference no: 150892 www.fsa.gov.uk). The Society is a member of the Building Societies Association. This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our advisors are available Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, telephone self-service available 24 hours a day, 365 days a year. Contact your service provider for details of call charges, as costs may vary. To maintain a quality service, calls made to and from Coventry Building Society may be monitored and recorded.