Managing your money over the phone is easy at the Coventry. Our UK-based Customer Service Centre is open seven days a week with advisors available
Monday to Friday 8am-8pm
Call our Customer Service Centre free from a landline or mobile.
Alternatively, we have a telephone self-service option which gives you access to certain facilities without speaking to a member of staff.
You can access your account balance 24 hours a day, and outside of our standard opening hours there are more options available to you such as transferring money to another Coventry account or activating a card.
Our telephone self-service facility
To access this service securely, you'll need to use your Telephone PIN. The first time you phone us, you will be asked to change your PIN to a number of your choice.
If you don't already have a Telephone PIN, give us a call and we'll arrange for this to be sent to you.
Telephone self-service is easy to use, follow the simple steps below:
- Step one - call us on 0800 121 8899
Call us from a UK landline or mobile for free.
- Step two - confirm who you are
Enter your account number and then either your date of birth or address details.
- Step three - select a service
Listen to the options and then select the word or phrase that's right for you.
You can request an account balance 24 hours a day and outside of our standard opening hours there are more options available to you (see self-service options below).
- Step four - enter your Telephone PIN
Enter your Telephone PIN when requested.
Below is a full list of our self-service options that are available outside our standard opening hours:
||Transfer money between your Coventry accounts, and up to £5,000 to your nominated bank or building society account. You will need to use your Grid Card for this service.
||Find out the current balance of your account(s). This service is available 24 hours a day.
|Activate a card
||Enter or say the account number of the card you wish to activate. We will then post your card PIN to your registered address.
||Find out the current interest rate on your account(s).
|Apply for a savings account
||Order an application pack for any of our new savings accounts. You can also order a pack on behalf of someone else.
|Reset a password
||We'll post a password reset form to your registered address.
|Order a redemption statement
||Enter or say your mortgage account number(s) and the date that would like to redeem your mortgage on.
|Order a savings statement
||Enter or say your savings account number(s). You can order one additional statement per account each month.
|Lost and stolen cards
||Report a card lost or stolen. Your card will automatically be blocked and a new card sent out to your registered address.