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Customer Service Centre

Managing your money over the phone is easy at the Coventry. Our UK-based Customer Service Centre is open seven days a week with advisors available

Monday to Friday 8am-8pm
Saturday 9am-5pm
Sunday 10am-4pm

Contact us

Call our Customer Service Centre free from a landline or mobile.
0800 121 8899

Alternatively, we have a telephone self-service option which gives you access to certain facilities without speaking to a member of staff.

You can access your account balance 24 hours a day, and outside of our standard opening hours there are more options available to you such as transferring money to another Coventry account or activating a card.

Our telephone self-service facility

To access this service securely, you'll need to use your Telephone PIN. The first time you phone us, you will be asked to change your PIN to a number of your choice.

If you don't already have a Telephone PIN, give us a call and we'll arrange for this to be sent to you.

Using telephone self-service

Telephone self-service is easy to use, follow the simple steps below:

  • Step one - call us on 0800 121 8899

    Call us from a UK landline or mobile for free.

  • Step two - confirm who you are

    Enter your account number and then either your date of birth or address details.

  • Step three - select a service

    Listen to the options and then select the word or phrase that's right for you.

    You can request an account balance 24 hours a day and outside of our standard opening hours there are more options available to you (see self-service options below).

  • Step four - enter your Telephone PIN

    Enter your Telephone PIN when requested.

Self-service options

Below is a full list of our self-service options that are available outside our standard opening hours:

Transfer money Transfer money between your Coventry accounts, and up to £5,000 to your nominated bank or building society account. You will need to use your Grid Card for this service.
Account balance Find out the current balance of your account(s). This service is available 24 hours a day.
Activate a card Enter or say the account number of the card you wish to activate. We will then post your card PIN to your registered address.
Interest rates Find out the current interest rate on your account(s).
Apply for a savings account Order an application pack for any of our new savings accounts. You can also order a pack on behalf of someone else.
Reset a password We'll post a password reset form to your registered address.
Order a redemption statement Enter or say your mortgage account number(s) and the date that would like to redeem your mortgage on.
Order a savings statement Enter or say your savings account number(s). You can order one additional statement per account each month.
Lost and stolen cards Report a card lost or stolen. Your card will automatically be blocked and a new card sent out to your registered address.

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk Opens new website in another window). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.