Delivering excellent customer service is all about recruiting the right people for the right roles. Our recruitment process aims to be as straightforward as possible and involves three simple steps:

Step 1 - Application

Start by sending us a completed application form for the vacancy you are interested in. The application form and further information can be found in How to apply.

Step 2 - Interview

When the closing date for a vacancy has passed, we will contact you if we would like to interview you in person or over the telephone.

This is your opportunity to show that you have the skills, experience and ability to be successful in the role, as well as finding out more about the vacancy and the Coventry.

If you need any particular arrangements made for your interview, please let us know.

We will also require new candidates to provide proof of eligibility to work in the UK either at the interview or the assessment centre.

Interview tips

• Be prepared - Find out about the Coventry and the vacancy you're interested in.
• Sell yourself - Demonstrate your achievements and how you meet the criteria for the role.
• Listen carefully - Make sure that your answers are relevant.
• Ask questions - Find out more about the role and the Coventry.

And of course, most importantly, don't panic! We understand that interviews can be nerve racking but try to keep calm so that we can find out all about you. This is your opportunity to sell yourself. So make sure that you:

• Are as relaxed and prepared as possible
• Arrive in plenty of time
• Have all the correct documentation with you e.g. current passport or other proof of eligibility to work in the UK (please contact us if you require further information).

Step 3 - Assessment Centre

If you are successful at the initial interview, we may ask you to come along to an Assessment Centre. The Assessment Centre helps us find out a bit more about you and for you to get to know us better.

This is an organised event that will last no longer than a full day. At the Assessment Centre you will be expected to participate in a variety of practical exercises, for example:

• Group exercises
• Presentations
• Role specific exercises
• Psychometric tests
• Role plays
• Verbal and numerical exercises. We use a range of exercises produced by Saville and Holdsworth Ltd. (SHL). Practice tests can be found by visiting www.shldirect.com.

What happens next?

We will contact all candidates who have taken part in the Assessment Centre to confirm if your application has been successful. Full feedback on your performance is available on request.