We are committed to developing highly skilled, fully effective and confident staff, able to perform to the highest standards. To support this commitment, and in line with our Equal Opportunities policy access to training and development is available to all.
We have won various training awards including two National Training Awards for our training programmes and have been recognised as Investors in People since 1997.
Whether you work in our Customer Service Centre, the branch network or one of our many head office departments you will receive the training to help you to do your job effectively.
So what does this training look like?
We try and make our training relevant and as 'real' as possible. For example, if you start work as a customer service assistant in our branch network you will spend the first few weeks being prepared to serve your first customers. Most of this preparation will take place in our purpose built training branch, which has counter, screens, computers and even a fully functioning alarm system and sales posters, so you can be confident that you will be fully prepared to service our customers professionally.
This same level of training, planning and delivery exists for other roles in the Society with similar programmes in place for advisor roles in the branches, Customer Service Centre, and administration roles.
In addition to training you for your current role, we also ensure that you are developed for future roles.
We have modular development programmes to support our managers. Both our supervisory skills and core management skills programmes are accredited by the Institute of Leadership and Management, so all successful delegates receive formal qualifications without having to attend college or university.
Our further education policy encourages everyone to study for relevant qualifications. We not only sponsor you to do this, but reward you when you successfully complete your course study.