Fairer Finance's mission is to create a fairer financial services market for all consumers, and to encourage companies to compete on customer service quality.
We're delighted Fairer Finance has rated us first place in the ratings for savings and mortgages for two years in a row.
Their unique ratings system, based on regular conversations with thousands of UK consumers, looks at four qualities:
- customer happiness
- customer trust
Being awarded their gold ribbons for both savings and mortgages shows how important these factors are to us. We've always believed in putting your interests first. In our savings and mortgages (for both new and existing members), we offer great long-term value, and there's more to it than interest rates. You can rely on us to treat you fairly.
James Daley from Fairer Finance said: "We're delighted to see a building society topping our tables in both savings and mortgages. It's proof that mutuality can deliver a much richer experience for customers. But Coventry doesn't just have happy customers, it also maintains an incredibly strong record at the Financial Ombudsman Service, showing that it knows how to make the right judgment in more challenging situations."
You can read more about Fairer Finance at their website. Opens new website in another window
*Financial Ombudsman Service, period from 1 January 2015 to 30 June 2015.