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Fairer Finance gold ribbon winners. First place in savings and mortgages

Fairer Finance's mission is to create a fairer financial services market for all consumers, and to encourage companies to compete on customer service quality.

We're delighted Fairer Finance has rated us first place in the ratings for savings and mortgages for two years in a row.

Their unique ratings system, based on regular conversations with thousands of UK consumers, looks at four qualities:

  • customer happiness
  • customer trust
  • complaints
  • transparency

Being awarded their gold ribbons for both savings and mortgages shows how important these factors are to us. We've always believed in putting your interests first. In our savings and mortgages (for both new and existing members), we offer great long-term value, and there's more to it than interest rates. You can rely on us to treat you fairly.

James Daley from Fairer Finance said: "We're delighted to see a building society topping our tables in both savings and mortgages. It's proof that mutuality can deliver a much richer experience for customers. But Coventry doesn't just have happy customers, it also maintains an incredibly strong record at the Financial Ombudsman Service, showing that it knows how to make the right judgment in more challenging situations."

You can read more about Fairer Finance at their website. Opens new website in another window

*Financial Ombudsman Service, period from 1 January 2015 to 30 June 2015.

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 Opens new website in another window). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.